Premium Supervisor - The Mann Center

About the role

Legends Global is hiring a Premium Supervisor for The Mann Center in Philadelphia. The supervisor oversees and coordinates the activities of stand workers in the VIP area, supervises stand set-up and closing, keeps workstations clean and stocked, and ensures food preparation meets Legends' and the board of health's guidelines. The role also covers inventory, paperwork, customer service and adherence to alcohol policies.

Key responsibilities

• Supervise and coordinate stand workers in the VIP area and oversee or take part in stand set-up and closing, including counting inventory, prep and cleaning.
• Keep workstations clean and well stocked, order replacement stock from runners and complete required paperwork accurately.
• Ensure employees follow alcohol policies and manage staff so food preparation meets Legends' and the board of health's guidelines.
• Be able to fill any position in the location if needed, and work with other stand personnel at closing to count ending inventory, clean equipment and organize stock.
• Work with the customer service department to improve service, input daily event sheets and reports, and handle area schedules.
• Perform inventory at assigned locations, maintain a clean, safe work area and comply with service, inventory and cash control procedures.
• Follow safety policies, report unsafe conditions and incidents through the company's risk management system, and complete safety training.

Required profile

• 2 to 4 years of experience in a fast-paced, high-end club, restaurant or catering location.
• High school diploma; some college preferred.
• Extensive knowledge of the food and beverage menu, specials and services, and knowledge of the venue layout and assigned area.
• Ability to work a flexible schedule, including days, nights, weekends and holidays, and to stand for long periods and walk long distances.
• Pennsylvania RAMP certification.
• Must meet state and local health requirements for food handlers and alcoholic beverage services.

Required skills

• Knowledge of the POS system, including voids, credit card issues and closing procedures.
• Ability to read and maintain information, perform simple math calculations and speak, read, write and understand English.
• Detail-oriented, able to work under pressure and adapt quickly to change.