Premium Hospitality Experience – Part‑Time Guest Services

About the role

Join Player 15 Group’s Premium Hospitality Experience Program as a part‑time Guest Services associate. You will work on‑site at the Mortgage Matchup Center, delivering white‑glove service to premium ticket holders during NBA season events.

Key responsibilities

• Welcome and guide premium guests throughout clubs, suites, and premium seating areas.
• Scan tickets, distribute credentials, and escort guests to their designated spaces.
• Assist with VIP events, ensuring seamless guest experiences.
• Learn and apply Premium operational standards and safety protocols.
• Collaborate with Security, Food & Beverage, Marketing, Ticket Sales, Global Partnerships, and Premium Experience teams.
• Participate in leadership development training and present a final capstone project.

Required profile

• Current junior or senior students pursuing a bachelor’s degree in hospitality, tourism, sports business, event management, or a related field, or recent graduates (within two years).
• Previous experience in premium hospitality, concierge, guest relations, hotel operations, or similar fields is preferred.
• Passion for delivering exceptional guest experiences.
• Strong interpersonal and communication skills.
• Ability to work evenings, weekends, and holidays during the NBA season (October – May).

Required skills

What we offer

• A fast‑paced, collaborative environment focused on fan and community impact.
• Leadership development training and a capstone project to showcase your abilities.
• Opportunities for career growth within a leading sports and entertainment organization.