Point of Service Scheduler

About the role

UT Southwestern Medical Center in Dallas is hiring a Point of Service Scheduler who works with minimal supervision to carry out the daily functions of diagnostic and/or point of service schedulers, including outpatient laboratory, imaging, interventional and/or electrophysiology procedures. The scheduler sets up patient appointments using intricate scheduling protocols for the department or clinic and aims to be part of an elite team supporting the centre's operations.

Key responsibilities

• Schedule all patients according to established protocols, collect required patient information and communicate patient preparation instructions.
• Complete patient pre-registration, insurance verification and out-of-pocket estimates, explaining costs and the pre-payment policy.
• Work with management, radiologists, technicians and nurses to schedule department resources efficiently.
• Inform the ordering physician's office of scheduling conflicts, rescheduled appointments and no-shows.
• Match appointments with orders and notify nurses or physicians of any discrepancies in patient care.
• Manage schedule order workqueues and maintain service standards for contacting patients.
• Answer incoming calls professionally, monitoring call volume, hold times and available agents.
• Act as liaison with other schedulers for coordinating multiple appointments or procedures.
• Maintain quality, productivity and time-and-attendance standards, and take part in scheduling application upgrades or transitions.
• May research claims on payment denials from third-party carriers for pre-certified procedures.

Required profile

• High school diploma or GED equivalent.
• 2 years of experience in a medical office environment.
• Preferred: 2 years of college and 1 year of healthcare or surgery scheduling, including oncology or chemotherapy treatment depending on the point of service.

Required skills

• Basic PC and software application skills; Radiology Information System or scheduling applications skills may be required.
• Understanding of medical terminology and excellent customer service.
• Ability to handle high call volumes and work in clinical, hospital and office settings.

What we offer

• PPO medical plan available day one at no cost for full-time employees only.
• 100% coverage for preventive healthcare with no copay.
• Paid time off and paid parental leave benefit.
• Retirement program through the Teacher Retirement System of Texas, wellness programs and tuition reimbursement.
• Public Service Loan Forgiveness (PSLF) qualified employer.