Plumbing Service Manager

About the role

We are seeking an experienced Plumbing Service Manager to lead our high‑performing residential plumbing team and ensure weekend operations run smoothly. This hands‑on, people‑focused role involves supporting plumbers, coaching performance, and delivering consistent 5‑star service to customers.

Key responsibilities

• Lead, manage, and hold plumbing technicians accountable through 1:1s, team meetings, coaching, and performance reviews.
• Track technician performance and customer interactions, providing individualized coaching.
• Partner with Dispatch to assign the right plumber to the right job and review schedules weekly.
• Provide service and sales performance support via ride‑alongs, site visits, and coaching.
• Enforce ServiceTitan processes, truck restock standards, and quality workmanship.
• Lead safety meetings, oversee technical assessments, and handle customer issue resolution.

Required profile

• High school diploma or equivalent (required).
• Plumbing license appropriate to role (Journeyman or higher preferred).
• Valid, clean driver’s license.

Required skills

• Proficient with mobile devices.
• Strong working knowledge of ServiceTitan or similar service software.
• Comfortable using Microsoft Office applications.

What we offer

• Base salary $90,000–$110,000 per year.
• 10% performance bonus plus separate weekend bonus opportunities.