Pharmacy Adherence Technician

About the role

AON Oncology is hiring a Pharmacy Adherence Technician at its AON Pharmacy. The role schedules orders for delivery or pick-up, documents therapy adherence updates and performs routine pharmacy technician functions under the clinical supervision of licensed pharmacists. No patient counseling is performed. Pay range is $15.60 - $26.58.

Key responsibilities

• Make and answer calls to patients, caregivers and healthcare professionals, update patient records and deliver medications in a timely manner to encourage adherence.
• Evaluate and maintain accurate medication information, medication lists and prescription barriers.
• Navigate the ONCO EMR to check for changes in patient and therapy status before refilling, gather information on prescription barriers and refer clinical questions to clinical pharmacists.
• Document discharge summaries and medication-on-hold forms, and participate in continuous improvement, team meetings and training.
• Enter patient data accurately in CPR+, ORCA, ONCO EMR and other pharmacy applications, and reconcile medications under pharmacist supervision.
• Inform physicians of order status changes such as delivery dates, prior authorizations, financial assistance, holds and discontinuations.
• Process copayments, communicate shipping delays, interpret pharmacy test claims and triage discrepancies.
• Initiate prior authorizations, financial assistance and insurance/facility verifications, and handle lost medication and vacation override requests.
• Answer the pharmacy call queue, make outbound calls and meet a pre-determined quota of calls per shift, following HIPAA regulations.
• Follow federal and state pharmacy regulations, CMS and HIPAA rules, complete continuing education and fraud, waste and abuse training, and take part in the pharmacy's CQI program.

Required profile

• High school diploma, GED or equivalent.
• State registration as a Pharmacy Technician or PTCB certification required; 3 years' experience as a licensed pharmacy technician in specialty, retail, mail order or hospital pharmacy preferred.
• Ability to work remotely as required, in a fast-paced, multi-site environment, Monday to Friday.

Required skills

• Proficiency in MS Office Word, Excel, PowerPoint and Outlook.
• Effective oral and written communication, active listening and customer service.
• Detailed orientation, critical thinking and ability to work independently with limited supervision.