Per Diem Patient Access Representative

About the role

Optum, part of UnitedHealth Group, is hiring a per diem Patient Access Representative at St. Joe's Hospital in Phoenix, Arizona. The role provides patient-oriented service in a clinical or front office setting, handling clerical and administrative tasks such as checking patients in, answering phones, collecting co-pays and insurance payments, and processing paperwork in a fast-paced, customer-focused environment. Employees must be flexible to work any of the 8-hour shift schedules during normal business hours, and occasional overtime may be required.

Key responsibilities

• Complete patient registration in person or by phone, collecting demographics and health information and verifying insurance eligibility and benefits
• Enter and verify patient data in real time using computer systems
• Gather clinical information and process referrals, pre-certification, pre-determinations and pre-authorizations
• Verify coverage, create price estimates and collect co-pays and outstanding balances
• Schedule appointments for patients before hospital discharge
• Answer patient and caregiver questions compassionately and maintain up-to-date knowledge of registration requirements across admitting, OP, ED, maternity and rehabilitation units
• Analyze patient data reports and follow up on issues

Required profile

• High school diploma or GED
• 1+ year of customer service experience (hospital, office or phone support)
• Ability to work 100% onsite at St. Joe's Hospital, Phoenix, AZ
• Ability to attend the 4-week paid training, Monday to Friday, 8am to 4:30pm or 7am to 3:30pm
• Ability to work a per diem/on-call schedule and stand for 10 to 12 hours
• Must be 18 years of age or older
• Preferred: hospital registration, insurance verification and medical terminology experience

Required skills

• Intermediate proficiency with Microsoft Office
• Preferred: understanding of insurance policies and procedures and ability to handle basic math for payments

What we offer

• A $2,000 sign-on bonus for external applicants only
• 4 weeks of paid training
• Career development opportunities