Certified Diabetes Patient Educator (Virtual Remote) - West

About the role

iQVIA is looking for a Virtual Patient Educator to provide education about specific diabetes treatments and resources that help patients begin and manage their diabetes and use their prescribed medication. The role involves one-on-one contact with enrolled patients by telephone, video, email and SMS, strictly following program guidelines, and does not provide medical advice or clinical care.

Key responsibilities

• Work from a dedicated workspace in your primary home residence
• Provide education and support to patients, with a focus on persistence and compliance
• Communicate with patients individually by telephone, video, email and SMS
• Work independently in a fast-paced environment, managing multiple priorities and deadlines
• Build relationships with customers and cross-functional partners

Required profile

• Bachelor's degree and/or BSN
• 3+ years as a Certified Diabetes Educator (CDE) or Certified Diabetes Care and Education Specialist (CDCES)
• Complete understanding of diabetes care principles applied directly with patients
• Time management, presentation and interpersonal communication skills
• Ability to work independently and listen actively
• Authorization to work in the US without sponsorship; visa sponsorship is not available

Required skills

• Full competence in MS Office (Teams, Word, Excel, PowerPoint, SharePoint)
• Excellent documentation accuracy
• Contact center experience with a telephony platform is strongly preferred
• Motivational interviewing experience and bilingualism (Spanish and English) are preferred

Schedule: Monday to Friday, 11:00 AM to 8:00 PM ET, with flexibility depending on business needs. The stated base pay range is $102,000 - $113,000 per year, which may vary with qualifications, location and schedule.