Patient Care Coordinator / Front Desk

About the role

Thrive Now Recovery Centers is opening a new outpatient substance use disorder and behavioral health program in Des Moines, Iowa, in late 2026. It is looking for a warm, organized and dependable Patient Care Coordinator to be one of the first points of contact for patients and families. The role combines patient coordination, scheduling, front-office support and day-to-day clinic operations, and is full-time and on-site.

Key responsibilities

• Greet patients, families, visitors and community partners professionally and welcomingly.
• Manage the front desk and keep the environment organized, confidential and recovery-focused.
• Answer and route phone calls, messages and general inquiries.
• Schedule and confirm appointments, assessments, follow-up visits and clinical services; monitor provider and clinical schedules and help with changes, cancellations and rescheduling.
• Assist new patients with registration, forms, releases of information and intake documentation, and support the intake and admissions process.
• Maintain accurate demographic, insurance, referral and contact information.
• Help patients understand appointment expectations and navigate the outpatient treatment process, and follow up on missed appointments.
• Coordinate communication between patients, therapists, providers, case managers and peer recovery staff, and assist with referrals to outside providers and community resources.
• Obtain and manage releases of information and patient records, and assist with insurance verification, authorization and utilization.
• Support scanning, filing, document management, correspondence and data entry, and track patient attendance and referrals.
• Support the Clinical Director and outpatient team with daily clinic operations, and maintain strict confidentiality under HIPAA, 42 CFR Part 2 and company policy.

Required profile

• High school diploma or equivalent required.
• Associate degree or additional education in healthcare, behavioral health, human services, social work or a related field preferred.
• Previous experience in behavioral health, substance use treatment, healthcare, medical office or outpatient services strongly preferred.
• Experience in patient scheduling, medical reception, care coordination, admissions or healthcare administration preferred.
• Dependable, detail-oriented, responsive and able to manage multiple priorities in a busy outpatient setting.

Required skills

• Strong customer service, organizational and time-management skills.
• Excellent written and verbal communication skills.
• Basic computer proficiency and ability to learn electronic health record and scheduling systems.
• Ability to handle sensitive, confidential information; knowledge of HIPAA and 42 CFR Part 2 preferred.

What we offer

• Competitive compensation and a comprehensive benefits package.
• Medical, dental and vision insurance, paid time off and paid holidays.
• Life insurance options and opportunities for professional growth.