Patient Access Team Lead

About the role

R1 RCM Inc., a provider of technology-driven solutions for hospitals, health systems and medical groups, is hiring a Patient Access Team Lead in Austin, Texas. The role oversees daily workflow, supports front-end registration and verification, monitors staff productivity and ensures compliance with operational, financial and documentation standards. It provides real-time guidance to associates and helps resolve workflow barriers. The shift is full time, Wednesday 12:00 AM to 6:00 AM and Thursday to Saturday 6:00 PM to 6:00 AM.

Key responsibilities

• Review daily and monthly productivity metrics.
• Monitor associate performance and track collection performance regularly to stay on pace for the monthly goal.
• Provide immediate coaching and follow-up for associates not meeting expectations.
• Complete all assigned leadership tasks daily without repeated reminders.
• Lead by example through punctuality, professionalism, accountability and consistent follow-through.

Required profile

• Experience in patient access, registration, insurance verification or hospital admitting operations.
• Knowledge of inpatient verification workflows, documentation standards and front-end revenue cycle processes.
• Strong organizational, problem-solving and time management skills, able to prioritize in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to coach staff, reinforce expectations and support operational compliance.

Required skills

• Preferred: experience with Entri, Compass, EMPI or similar patient access applications.

What we offer

• Base pay range of $17.60 - $25.25 per hour, depending on role, level, location, experience and education.
• A competitive benefits package.