Patient Access Representative II (7:30-4pm)

About the role

The Patient Access Representative II works in a hospital or hospital-based clinic in Dallas, interacting with patients by phone and in person under general supervision to carry out moderately complex front-office medical operations. The role is patient-centered, part of an elite team supporting UT Southwestern's operations, and may require travel to on- and off-campus locations. It offers a career ladder based on progressive responsibility and performance.

Key responsibilities

• Pre-register and register patients for scheduled and unscheduled services and inpatient/outpatient procedures across hospital areas
• Interview patients or their representatives to obtain or verify demographic and insurance information, using modern devices such as tablets
• Collect identification and insurance cards, document information in the registration system, and deploy consent forms accurately and on time
• Initiate the Advance Directive process when applicable and keep patients informed of delays
• Verify insurance, coordinate patient data to determine financial obligations, collect co-pays, deductibles, deposits and balances, and request payment in line with collection policies
• Follow cash-handling guidelines, obtain ABNs and non-covered notices, and produce paperwork for distribution to departments
• Monitor the call queue, direct faxes, and explain policies on services, pricing, insurance billing and payment
• Register patients in two other registration areas and two Patient Access functional areas (Cashier Lab, Scheduling Imaging, Insurance Verification, Financial Counseling, Admissions, ED)
• Protect patient privacy and comply with HIPAA, The Joint Commission, CMS and other regulations

Required profile

• High school diploma or equivalent
• Internal applicants: 6 months as a Patient Access Representative I or CSA I; external applicants: 6 months in entry-level registration in an EPIC environment
• Preferred: 2 years in customer service and 3 years in a clinical/medical office setting
• Ability to multitask, read and write well, and handle confidential information
• Light lifting (up to 20 lbs) and near-vision acuity

Required skills

• Microsoft Office and Outlook
• Basic computer data entry and typing of at least 35 wpm
• Experience with general office equipment (fax, copier)
• Knowledge of the registration system, workflows and policies

What we offer

• PPO medical plan available day one at no cost for full-time employees
• 100% coverage for preventive care with no copay
• Paid time off and paid parental leave
• Retirement program through the Teacher Retirement System of Texas
• Tuition reimbursement and wellness programs
• Public Service Loan Forgiveness qualified employer