Patient Access Representative 1 – Full Time

About the role

The Patient Access Representative 1 provides the first point of contact for patients, visitors, and callers at the UHealth Tower. Working on a rotating schedule, you will ensure a welcoming atmosphere while supporting the healthcare team with essential front‑desk duties.

Key responsibilities

• Greet visitors and direct them to the appropriate destination.
• Answer incoming calls, place outgoing calls, and provide exceptional customer service.
• Respond to general inquiries and forward non‑routine requests to the appropriate staff.
• Perform administrative tasks such as sorting mail, handling faxes, and troubleshooting office equipment.
• Maintain department directories, visitation logs, and a tidy reception area.
• Place supply orders as requested by department leadership.
• Adhere to university policies and safeguard institutional assets.

Required profile

• High school diploma or equivalent.
• Minimum of 1 year relevant experience in an office or customer‑service setting.
• General knowledge of office procedures and operations.
• Strong oral and written communication skills.
• Attention to detail and ability to handle confidential information with discretion.

Required skills

What we offer

• Competitive salary and comprehensive benefits package, including medical, dental, and tuition remission.
• Opportunity to work within South Florida’s only university‑based health system.
• Professional development in a leading academic medical center.