Patient Access Associate (On‑Site)

About the role

The Patient Access Associate (On‑Site) projects a professional and welcoming demeanor, serving as the first point of contact for patients and customers entering the facility. The role involves greeting visitors, handling phone inquiries, and keeping patients informed of any delays while supporting the healthcare team.

Key responsibilities

• Greets visitors and directs them to their requested destination.
• Answers incoming calls and places outgoing calls while providing exceptional customer service.
• Responds to general questions and forwards non‑routine requests to appropriate staff.
• Assists with general administrative tasks such as sorting mail, handling faxes and troubleshooting office equipment.
• Maintains department directories, visitation logs and a tidy reception area.
• Places orders for department supplies as requested by leadership.

Required profile

• High School diploma or equivalent; no previous experience required.
• Ability to communicate effectively in oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Strong interpersonal skills and sound judgment in decision‑making.
• Willingness to work evenings, nights and weekends as necessary.

What we offer

• Competitive salary.
• Comprehensive benefits package including medical, dental, and tuition remission.