Passenger Service Coordinator - OCC

About the role

SkyWest Airlines is hiring a Passenger Service Coordinator for its Operational Control Center (OCC) in St. George, Utah. The coordinator acts as the central point in the OCC, providing timely passenger service and information to System Coordinators and Dispatchers on critical matters. It is a full-time position.

Key responsibilities

• Provide passenger service and information to System Coordinators and Dispatchers on critical issues.
• Act as liaison between Passenger Service and Safety/Security, and as primary contact for international customs paperwork and procedures.
• Help System Coordinators and Dispatchers with passenger, connection, protection and irregularity information.
• Support customer satisfaction and inter-departmental rapport between Passenger Service and Dispatch.
• Assist in training the Passenger Service department on AO techniques and attend OCC training to stay current.
• Provide reporting on decision-making and operational opportunities, and advocate for customers on cancellations, delays and reflow.

Required profile

• Prior airline customer service experience required.
• GSC and CRO qualified.
• Able to work in stressful situations, sit for long periods, travel when required, and occasionally stand, walk and climb stairs.
• Fluent reading, writing, speaking and understanding of English; friendly, outgoing and self-motivated.

Required skills

• Knowledge of American, Delta and United reservation systems preferred.
• Knowledge of Sabre Movement Control preferred.
• Excellent multitasking, written and verbal communication and customer service skills.
• Standard office skills (filing, phones, copier).

What we offer

• Pay starting at $16.13 to $22.43 per hour depending on years of service with SkyWest.
• 401(k) match, performance rewards and profit-sharing.
• Medical, dental and vision health care.
• Discounted and standby travel with the four partner airlines.

The job is a DOT safety-sensitive position; qualified applicants apply online and may be asked for a video interview.