Pasante de Contact Center

About the role

The company Estropical.com is looking for a Contact Center Intern to support its travel agency operations in Santa Cruz. The role offers hands‑on experience in customer service and reservation management within a high‑level tourism environment.

Key responsibilities

• Answer phone calls and digital inquiries from agency clients.
• Assist with the operational handling of travel reservations and service queries.
• Support the follow‑up of travel requests to ensure customer satisfaction.
• Learn to use reservation systems and internal tools.
• Provide general administrative support to the Contact Center team.

Required profile

• Students in the final semesters or recent graduates of Hospitality & Tourism Administration, Commercial Engineering or related fields.
• Genuine interest in the tourism sector and customer service.

Required skills

What we offer

• Positive work environment in a leading tourism company.
• Real learning opportunities and continuous professional development.