Parts & Planning Material Manager

About the role

Glory, a publicly listed global leader in customer experience automation, is recruiting a Parts & Planning Material Manager. The manager leads a team and directs all aspects of supply chain management for North America Service, developing and maintaining strong relationships with suppliers, leadership and internal stakeholders so that sourcing execution aligns with business strategy. The role keeps the business well-stocked, fulfills part orders on time and optimizes processes in a cost-effective way while meeting customer SLAs.

Key responsibilities

• Develop, implement and influence best practices in consumable/spares fulfillment and create order fulfillment strategies that increase efficiency and speed.
• Review, develop and recommend corporate and organizational initiatives to meet business goals.
• Forecast part trends with the Parts Planning and Demand Manager, escalate shortages or unplanned demand, and collaborate with service managers to close operational gaps.
• Research key parts categories and help set a pricing strategy that maintains profitability.
• Evaluate the Central Parts Distribution Center to Field Tech and Forward Stocking Location strategy with the Parts Planning and Demand Manager.
• Stay current on global initiatives, policies and compliance with the Global Service Parts Program Director, and monitor spending against budget.
• Supervise roles in Service Planning and Forecasting, including interviewing, hiring, training, appraising and disciplining staff.
• Travel is required and other duties as assigned.

Required profile

• Bachelor's degree in logistics, business administration or supply chain management preferred, with three years of supervisory experience in supply chain, or five to seven years of related experience and training.
• Experience supervising staff and handling complaints and problems.
• Reverse logistics experience.

Required skills

• Analytical and negotiating skills, and excellent communication and interpersonal skills.
• Ability to train, supervise and appraise staff, and to operate mechanical and IT systems.
• Ability to learn the company ERP software (Oracle JDE 9.2); proficiency in Oracle JDE 9.2 is desired.
• Ability to prepare clear, concise business presentations and reports for executives.