Part-Time Patient Customer Service Representative

About the role

R1 RCM Inc. is looking for a part-time Patient Customer Service Representative to help patients check into the hospital at Ascension Via Christi St. Joseph and Ascension Via Christi St. Francis in Wichita. The work is fast-paced and involves answering questions during registration, building trust by collecting information accurately and quickly while listening with compassion. Shifts are PRN, with a minimum of 48 hours a month on call and 24 hours, and additional shifts available.

Key responsibilities

• Work on computers and answer phones to take patient information in a busy environment, across multiple screens, so that details are entered correctly between physician and nurse check-ins.
• Work quickly and expect the unexpected, with clinicians sometimes interrupting the registration process for urgent clinical care.
• Help patients who may be very ill or worried, asking follow-up questions and building rapport in real time.
• Collect patient and insurance information, dealing with the variation in health plans and coverage through training.

Required profile

• High school diploma or GED.
• Excellent customer service experience; medical experience preferred.
• No previous healthcare experience or knowledge required; training is provided.
• Must be up to date on all vaccinations, pass a drug test and pass a background check before hire.
• Prepared to see illness and injuries in a hospital/lab environment.

Required skills

• Quick study with technology, able to type and answer phones.
• Comfortable working across multiple programs and typing as fast as patients speak.

What we offer

• Base pay of $16.50 - $20.66 per hour, depending on role, level, location, skills, experience and education.
• A supportive team and opportunities to grow in a healthcare career.