Part-Time Guest Service Agent

About the role

A part-time Guest Service Agent position at SpringHill Suites Scranton Montage Mountain in Moosic, Pennsylvania. The agent greets, registers and services guests in a friendly and courteous manner, following hotel and brand standards.

Key responsibilities

• Greet guests and offer to assist with their needs
• Register and assign guests to rooms, establish payment methods and verify credit
• Make and confirm reservations, compute bills, collect payments and make change
• Transmit and receive messages by telephone or the PMS system
• Respond to guest requests promptly and resolve complaints, escalating to a supervisor when needed
• Secure guests' valuables in the hotel safe or safe-deposit box
• Perform bookkeeping tasks such as balancing accounts and conducting audits
• Monitor guest satisfaction scores and work to improve them
• Follow safety standards (OSHA, MSDS) and assist in the breakfast area or with luggage during peak times

Required profile

• High school diploma or equivalent preferred
• Previous customer service experience or equivalent training required
• Ability to stand for long periods, walk, lift up to 25 pounds and bend and reach
• Schedule may vary and include holidays, weekends and alternate shifts

Required skills

• Knowledge of PMS systems preferred

What we offer

• Medical, dental and vision health insurance
• Paid time off and 401k with company match
• Daily pay and free basic life insurance
• Travel discounts, commuter transit and parking benefits
• Employee assistance program, educational development and referral bonus program