Outside Account Manager – Metals Service Center

About the role

Central Steel & Wire is seeking an Outside Account Manager to grow and nurture relationships with existing and former customers in the Grand Rapids market. The role focuses on delivering exceptional service, expanding transactional business, and supporting customers through industry changes.

Key responsibilities

• Build strong relationships with contacts at all levels, especially purchasing decision‑makers.
• Collaborate with inside sales, credit, inventory, and other internal teams to meet customer and company objectives.
• Monitor competitive environment and provide market intelligence to shape pricing and sales strategies.
• Increase revenue by selling value‑added services, managing accounts, and executing margin and quality improvement initiatives.
• Promote e‑commerce capabilities and maintain daily call planning to keep customers informed.
• Perform other duties as assigned.

Required profile

• Bachelor’s degree preferred (marketing, business or related) or equivalent experience.
• 3‑5 years of sales experience in the metals service center industry or similar industrial sales.
• Strong business acumen, excellent communication and negotiation skills.

Required skills

• Proficiency with Microsoft Office.
• Experience with SAP.
• Experience with Salesforce.com.

What we offer

• Opportunity to work for a legacy company founded in 1909.
• Dynamic, quality‑focused environment for career growth.