Order Management & Shipping Experience Sr. Manager

About the role

Trafilea, a consumer tech platform for brand growth that owns its own DTC brands and operates in Walmart, Nordstrom and Amazon, is hiring a remote Senior Manager for Order Management and Shipping Experience. You will build and optimize the post-purchase journey from order execution through delivery and unboxing, turning operations into a growth lever.

Key responsibilities

• Own the entire post-purchase experience, from order execution to delivery, shipping experience and unboxing.
• Eliminate operational friction at scale: backlog, errors, backorders, partial shipments and inefficiencies.
• Drive delivery performance globally, optimizing speed, cost and customer satisfaction.
• Improve NPS, reduce detractors and increase repurchase.
• Lead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable systems.
• Design packaging and subscription experiences that improve brand perception and retention.
• Build and lead a high-performance team with full ownership of results.

Required profile

• 7+ years in Operations, Logistics, Fulfillment or Supply Chain, ideally in eCommerce, DTC or high-volume environments.
• 3+ years leading teams in complex, multi-market operations.
• Track record of improving on-time delivery, backorders and partial orders, shipping costs, and customer metrics such as NPS.
• Advanced data analysis and process optimization skills, and ability to turn data into decisions.
• Cross-functional collaboration with Demand Planning, Logistics, Customer Care and Tech/IT teams.
• Understanding of last-mile delivery, carrier management and international shipping.
• Intermediate to advanced English, written and spoken.

Required skills

• Order management systems and ERPs (NetSuite or similar)
• eCommerce platforms (Shopify or similar)
• Data analysis with Excel / Google Sheets (formulas, pivot tables)

What we offer

• 100% remote work
• Competitive USD salary
• Paid time off