Ophthalmology Inbound Calls & Appointment Scheduling (Remote, Part-Time)

About the role

A busy, high-volume ophthalmology practice in the United States is looking for an experienced, organized and patient-focused Virtual Medical Assistant. This is a remote, part-time position of 35 hours per week, focused exclusively on inbound patient calls, appointment scheduling and call routing, with no general administrative or back-office duties. Pay is $5.50 per hour plus a performance review in the sixth month.

Key responsibilities

• Answer incoming patient calls promptly, professionally and courteously, identifying the purpose of each call and minimizing handling time without compromising accuracy or satisfaction.
• Schedule, reschedule and manage appointments using the practice's EMR system, confirming the correct physician and clinic location and avoiding conflicts.
• Triage and route calls: prescription refills to the clinical team, direct billing questions to billing, cataract surgery questions to the surgery coordinator, and escalate clinical concerns outside the role's scope.

Required profile

• At least 1.5 years of experience as a Virtual Medical Assistant supporting US-based healthcare practices.
• Proven experience handling high-volume patient calls and scheduling patients across complex provider calendars.
• Excellent spoken and written English with clear pronunciation and strong listening comprehension.
• HIPAA certification and a strong understanding of patient confidentiality.
• Ability to work remotely with minimal supervision and handle back-to-back calls.

Required skills

• Experience using Nextech EMR is strongly preferred; other EMR systems may also be considered.
• Preferred: previous experience with an ophthalmology practice and familiarity with its appointment types and scheduling workflows.

Work schedule

• 35 hours per week, US Eastern Time, Monday to Thursday 8:00 AM to 5:00 PM ET and Friday 8:00 AM to 12:00 PM ET, with a 1-hour unpaid lunch break.
• Saturdays and Sundays off; final weekly hours confirmed before onboarding.