Operations Processing Representative (Hybrid)

About the role

Join MAPFRE as an Operations Processing Representative in Webster, MA. This hybrid position offers the chance to gain experience across operations, administration, customer support, and the insurance industry while working in a fast‑paced, supportive environment.

Key responsibilities

• Review, index, and maintain electronic and scanned documents, ensuring accuracy and accessibility.
• Process and route legal and business documents for Claims, Underwriting and other operations.
• Maintain document quality standards and compliance with records management procedures.
• Provide lobby coverage, greeting visitors and managing building security procedures.
• Log medical bills, manage vendor records, and support financial services workflows.
• Handle incoming mail, certify mail, and process agent‑related updates.
• Enter policy cancellations, prepare quotes, and support special investigation unit documentation.

Required profile

• High School Diploma, GED or equivalent.
• 0–1 year of relevant experience.
• Strong organizational skills, attention to detail and ability to manage multiple tasks.
• Excellent verbal and written communication.
• Ability to work independently and as part of a collaborative team.

Required skills

• Proficiency with Microsoft Office.
• Familiarity with computer systems, electronic records, databases or document management systems.
• Comfort using office equipment such as scanners and copiers.

What we offer

• $0 premium medical plan for eligible employees earning under $75,000.
• Opportunities for growth across multiple specialized teams within Support Services.