Operations Business Analyst - Remote (6-Month Contract)

About the role

Howden, a global insurance group, is hiring an Operations Business Analyst for a 6-month fixed-term contract with a remote work schedule. The role supports the planning, execution and governance of programs and projects across the US Retail business, sits within the PMO and reports to the Head of PMO. It works closely with Program Managers to turn business needs into structured requirements and provide the analytical foundation for program delivery.

Key responsibilities

• Elicit, document and validate business requirements with Program Managers and stakeholders, and develop functional specifications, use cases, user stories and acceptance criteria.
• Run current-state analysis and gap assessments, and support business case and intake documentation.
• Track workstream progress, dependencies, risks and issues, and maintain project plans, status reports, RAID logs and decision logs.
• Support UAT planning and execution, and help with change management, stakeholder impact assessments and adoption tracking.
• Maintain project documentation in PMO tools (e.g. Monday.com), support portfolio reporting, and contribute to benefits tracking and lessons learned.
• Help build PMO templates, tools and standard operating procedures.

Required profile

• 3-6 years of experience as a Business Analyst or in project delivery, preferably in insurance brokerage or financial services.
• Experience supporting technology implementations or business transformation programs.
• Bachelor's degree in Business, Operations, Information Systems or a related field.
• CBAP, PMI-PBA or equivalent certification is a plus.

Required skills

• Familiarity with Agile, waterfall or hybrid delivery methods.
• Project management and portfolio tools such as Monday.com.
• Strong analytical thinking, written and verbal communication, and ability to handle multiple tasks in a fast pace.

What we offer

• Expected hourly rate of $62-$72, with base salary depending on experience and location; discretionary bonus eligibility.
• Medical, dental and vision insurance, 401(k), flexible paid time off, paid parental leave, life and disability insurance.
• Reasonable adjustments, including flexible hours or hybrid working where possible.