Claims Administration Representative

About the role

Howden is seeking a Claims Administration Representative in Costa Mesa, CA or Charlotte, NC, with a hybrid work schedule. The role handles FNOL entry and core claims processing for designated business units within Howden Specialty LLC, supports the Claims Operations team, resolves day-to-day account and transaction queries and keeps claim records accurate. It acts as a link between offshore partners and onshore leadership, and the candidate will support west coast clients on a 10am-6pm EST shift.

Key responsibilities

• Review, validate and process First Notice of Loss (FNOL) submissions in line with carrier and internal procedures.
• Answer claim and account inquiries and resolve routine issues for clients, carriers and internal stakeholders.
• Maintain complete, accurate claim files and records, and monitor claim activity and milestones, preparing regular reports on trends, aging, reserves and outstanding issues.
• Coordinate with adjusters, carriers, brokers and internal teams, and escalate complex claims, coverage questions or financial discrepancies.
• Support claims projects, process improvements and cross-functional initiatives, and perform account reconciliations.
• Deliver accounting operations, KPI reporting and management information, and respond to account-related inquiries.
• Support Private Client and Health & Benefits, and comply with policies, regulations and internal controls.

Required profile

• 2+ years of insurance claims handling experience, preferably in a brokerage or agency environment.
• Strong understanding of insurance principles, policy coverage and the end-to-end claims lifecycle.
• Ability to manage a portfolio of claims, prioritise competing demands and make sound decisions in a fast pace.
• Excellent analytical, problem-solving and investigative skills, and strong written and verbal communication.
• Detail-oriented, able to meet deadlines and keep accurate records.
• Experience with offshore teams is a plus; mentoring less experienced colleagues is valued.
• Flexibility to work 10:00 AM - 6:00 PM EST hours.

Required skills

• Agency management systems (Applied Epic experience preferred)
• Microsoft Office, especially Excel, Word and PowerPoint

What we offer

• Expected base salary of $60,000 - $80,000, depending on experience and location; discretionary bonus available.
• Medical, dental and vision insurance, with healthcare savings and reimbursement accounts.
• 401(k) retirement plan, flexible paid time off and paid parental leave.
• Life and disability insurance.