Operational Risk Manager

About the role

zero-hash is seeking an experienced Operational Risk Manager to lead operational risk as a dedicated discipline within its enterprise risk program. You will design and run the RCSA process, manage the loss event database, conduct scenario analysis, and embed risk into the engineering incident lifecycle.

Key responsibilities

• Design and implement a formal operational risk framework, including loss event categories and business line ownership.
• Own the operational loss event database, ensuring material failures are captured, categorized, root‑caused and used to improve controls.
• Run the RCSA process across all business lines, facilitate assessments, challenge results and produce outputs for risk reporting.
• Conduct scenario analysis on top operational risks and produce board‑level outputs for the Risk Committee.
• Test key operational controls annually and report findings to the CRO and Risk Committee.
• Serve as risk’s embedded presence in the engineering post‑incident process, reviewing PIR outputs and tracking remediation.

Required profile

• 5+ years of operational risk management experience, including at least 2 years in a dedicated OpRisk role at a regulated financial services institution.
• Hands‑on experience building or running an RCSA process and producing outputs for risk committees or boards.
• Experience managing operational loss events, including categorization, database design and root‑cause analysis.
• Familiarity with scenario analysis methodology and ability to produce quantified board‑level outputs.
• Strong written communication skills for RCSA narratives, scenario summaries and board reports.

Required skills

• Operational risk framework design
• Loss event database management
• RCSA process development and facilitation
• Scenario analysis and modeling
• Collaboration with engineering/technology teams

What we offer

• Healthcare insurance covering ~100% of employee premiums (U.S. only)
• Vision & dental insurance (U.S. only)
• Equity participation
• Maternity & paternity leave after 6 months
• WeWork All Access membership
• Yearly work‑from‑home stipend
• Yearly learning & development stipend after 6 months