Onboarding Coordinator

About the role

Cognition, an applied AI lab building end-to-end software agents and the maker of Devin, the first AI software engineer, is hiring an Onboarding Coordinator in San Francisco. The role owns onboarding from offer acceptance through a new hire's first week, building the onboarding program and first-week sessions, coordinating background checks, I-9 verification, HR system setup, travel, laptop deliveries and systems access, and working closely with Recruiting, IT, managers and office teams.

Key responsibilities

• Build the onboarding program and first-week sessions, and communicate proactively with new hires
• Coordinate background checks, I-9 verification, employee records, HR system setup, travel, laptop deliveries and systems access
• Check directly with each new hire to make sure they have what they need
• Give executive hires a white-glove, personal onboarding experience, identifying immigration and visa needs early and tracking them through
• Keep Recruiting, IT, managers, office teams and immigration partners aligned, spotting delays and resolving issues before they affect a new hire's start
• Keep trackers, checklists and communications current as hiring grows, and improve the checklists and handoffs

Required profile

• Proactive coordination: able to juggle many starts, owners and deadlines and anticipate what could go wrong
• Care for the employee experience: makes new hires feel expected and responds quickly when something isn't working
• HR onboarding operations: manages background checks, I-9 verification, employee records and HR system setup accurately and on time, handling sensitive information carefully
• Cross-functional follow-through: keeps stakeholders aligned and follows issues through to resolution
• Process improvement: spots recurring gaps in checklists, handoffs or messages and fixes them
• Low ego, high ownership: as willing to improve a workflow as to help a new hire get access to their account