Office Systems Specialist

About the role

Konica Minolta is seeking an Office Systems Specialist to perform maintenance, repairs, and installations on its range of office equipment. The role involves traveling to customer sites, diagnosing technical issues, and ensuring high levels of client satisfaction while developing expertise in advanced printing and IT solutions.

Key responsibilities

• Perform technical diagnostics, break/fix, installation, hardware removal, and connectivity troubleshooting on Konica Minolta products.
• Use and maintain a variety of tools and gauges to repair and diagnose production machinery.
• Drive to customer sites within an assigned territory, manage inventory, and keep clients informed about scheduling.
• Develop professional relationships with customers and maintain high satisfaction scores.
• Log service visits, document updates for each client account, and collaborate with the Account Management team to resolve issues.

Required profile

• 1‑3 years of experience servicing or repairing office equipment or machinery.
• High School Diploma/GED or equivalent experience.
• Reliable transportation for daily travel to customer sites.
• A+ or N+ certification; exposure to IT networks is a plus.

Required skills

• A+ Certification
• N+ Certification
• IT network troubleshooting
• Hardware repair
• Diagnostic tools usage
• Inventory tracking

What we offer

• Hands‑on and computer‑based training on current and upcoming technology products.
• Exposure to IT networks and services with clear career growth opportunities.
• Competitive paid mileage and company‑provided laptop and phone.
• Inclusive, flexible workplace that values new perspectives.
• Comprehensive benefits package including paid holidays, vacation, sick time, medical/dental, 401k, employee assistance, and tuition reimbursement.