Member Services Liaison – Disney Vacation Club

About the role

The Member Services Liaison delivers outstanding service to Disney Vacation Club members and guests in exclusive lounges and at member‑only events. This hourly, non‑union position focuses on safety, personalized attention, and creating magical experiences while representing Disney’s high service standards.

Key responsibilities

• Represent Member Services within the Disney Vacation Club team.
• Provide food & beverage service and assist with My Disney Experience planning, park knowledge, and membership requests.
• Cultivate professional, personalized relationships with members.
• Adapt to fluctuating operational needs and member requests.
• Uphold Diversity & Inclusion initiatives and ensure a welcoming environment.
• Perform physical tasks including prolonged walking, standing, heavy lifting (up to 55 lbs), and handling chemicals per MSDS guidelines.
• Follow Walt Disney World and state food safety regulations.

Required profile

• Personal cell phone for two‑factor authentication.
• Minimum two years of guest service experience.
• Knowledge of Disney Vacation Club resorts, amenities, and Disney Parks.
• Strong relationship‑building and partnership skills across business lines.
• Excellent written, verbal, and telephone etiquette.
• Ability to resolve conflicts with integrity.
• Proficiency in basic computer functions within a Windows environment.
• Strong organizational, planning, and follow‑through abilities.

Required skills

• Windows operating environment

What we offer

• Starting pay of $20.10 per hour.