MedTech Field Service Coordinator (Remote)

About the role

iQVIA is looking for a MedTech Field Service Coordinator to support scheduling needs for field service personnel performing software updates in healthcare facilities. This is a remote work-from-home position with flexible training that starts with facility outreach and then moves into scheduling training. It is described as a growth opportunity for a next career step into field service coordination.

Key responsibilities

• Lead, facilitate, coordinate and track day-to-day activities so that customers' field service needs are completed on time and in line with organizational goals.
• Contact healthcare and customer facilities to coordinate assignments for supporting field team members.
• Manage customer expectations of products and services.
• Ensure accuracy and completeness in all tasks, including reviewing documentation, validating data and checking for inconsistencies before submission.
• Maintain high accuracy in client-facing systems and communications, confirming product details, identifiers and required regulatory language.
• Collaborate with team members and leadership to solve complex issues and improve processes.

Required profile

• High school diploma or equivalent.
• 1 year of relevant experience as a field service coordinator, scheduler, project coordinator, or in related customer service, dispatch or equivalent roles.
• Ability to work independently and in a team, escalating issues to team leadership when needed.
• Ability to work within defined processes with minimal supervision and to comply with quality and compliance policies.
• Located in the United States with access to home internet.

Required skills

• MS Office (required)
• Salesforce experience is a plus
• Strong verbal and written communication skills

What we offer

• Potential base pay of $27-$30 per hour, depending on qualifications, location and schedule.
• Incentive plans, bonuses and other forms of compensation may be offered.
• A range of health and welfare and/or other benefits.