Medical Receptionist

About the role

ProHealth Physicians, part of the Optum family of businesses, is hiring a friendly, patient-focused and detail-oriented Medical Receptionist for a growing team in Danbury, CT. The position is full-time (40 hours per week), Monday to Friday, supporting the care team and its patients. The schedule is an 8-hour day between 7:30 am and 5 pm, to be set by the manager after hire.

Key responsibilities

• Greet and check in and out patients, and answer incoming calls while documenting details in the EHR
• Schedule appointments using standard scheduling protocols and follow up with patients needing appointments or service follow-up
• Maintain demographic information and manage administrative in-baskets and work queues
• Scan documents into the EHR and balance payments and prepare deposits
• Keep patient medical, personal and financial information confidential
• Provide ad hoc coverage at other ProHealth locations and perform other duties as assigned

Required profile

• High school diploma or GED
• 1+ year of receptionist or customer service experience
• Preferred: experience in a primary care setting and with EPIC

Required skills

• Intermediate computer proficiency with Microsoft Office
• Use of the electronic health record (EHR) according to ProHealth policies and workflows

What we offer

• Hourly pay of $16-$29 depending on factors such as experience and education
• Paid time off starting in the first pay period plus 8 paid holidays
• Medical plan options, dental, vision, life and disability insurance, and a 401(k) savings plan
• Education reimbursement, employee discounts, employee assistance program and referral bonus