Manager, Training and Implementation

About the role

Fairstead is a real estate firm focused on affordable housing, owning and managing more than 30,000 apartments across 28 states. The Manager, Training and Implementation develops, deploys and enforces training programs and protocols across the property management portfolio, owns the creation of training materials, standard operating procedures and the company's standard way of working, and leads the implementation of new policies and technology platforms. The role reports directly to the Senior Director of Strategic Innovation.

Key responsibilities

• Design, build and continuously improve training programs for onsite and corporate property management staff, including role-specific learning paths for Community Managers, Maintenance Technicians and Regional Managers
• Create and maintain standardized training materials such as manuals, SOPs, e-learning modules, video tutorials, job aids and quick-reference guides, aligned with current policies and regulations
• Leverage AI-powered tools to speed content development, personalize learning and identify training gaps
• Lead end-user training for new property management software, platforms and tools, and partner with the Strategic Innovation team on readiness, rollouts and change management
• Serve as subject matter expert for adopted platforms, develop troubleshooting guides and escalation paths, and evaluate training effectiveness after implementation
• Turn new policies into training content and rollout plans, and define and champion "the Fairstead Way"
• Run regular audits of process adherence and work with Compliance, HR, Legal and Operations on policy training
• Set and track training KPIs such as completion rates, assessment scores and time-to-proficiency, and enforce accountability across the portfolio
• Facilitate live training sessions (in-person and virtual) and support a train-the-trainer model
• Manage an LMS or training platform and keep records of completions, certifications and remediation plans

Required profile

• 5+ years of experience in training, learning and development or organizational effectiveness
• Demonstrated experience developing and delivering training for distributed, operational workforces
• Experience leading software adoption and change management initiatives
• Ability to build tracking systems, interpret training metrics and present findings to leadership
• Exceptional written and verbal communication, highly organized and able to manage multiple rollouts at once

Required skills

• Instructional design
• Proficiency with LMS platforms and e-learning authoring tools