Manager of Customer Success

About the role

The Manager of Customer Success will lead a high‑performing account management team that supports SMB clients across a suite of digital marketing services. You will shape client success strategies, drive retention, and uncover growth opportunities while collaborating with cross‑functional teams.

Key responsibilities

• Oversee client success strategies focused on retention, satisfaction, and account growth for SEO, PPC, web design, social media, and related services.
• Identify upsell and cross‑sell opportunities using data insights to maximize revenue expansion.
• Collaborate with product, sales, and operations teams to deliver tailored solutions and resolve complex client challenges.
• Track KPIs, analyze performance metrics, and maintain accurate client records for continuous improvement.
• Foster strong client relationships and ensure consistent, high‑quality communication across the team.

Required profile

• 2+ years managing and developing customer success or account management teams in a performance‑driven environment.
• 5+ years in account management or client relationship roles with measurable impact on revenue and retention.
• Solid understanding of digital marketing concepts such as SEO, PPC, social media, and content marketing (preferred).
• Strong leadership, coaching, and communication abilities.
• Experience with CRM platforms and productivity tools (Microsoft or Google Workspace).
• Analytical mindset with the ability to interpret data and translate insights into actionable strategies.

Required skills

• CRM platforms
• Microsoft Workspace
• Google Workspace

What we offer

• Competitive health coverage (medical, dental, vision, life, disability) with HSA options.
• 15 PTO days, 6 paid holidays, and 4 floating holidays annually.
• 401(k) retirement savings plan.
• Inclusive parental leave policy.
• Employee recognition program with weekly incentives.
• Opportunity to work in a fast‑growing, values‑driven environment.