Legal Operations & Client Guidelines Specialist

About the role

This position supports a global law firm in reviewing, negotiating, implementing and managing client billing and outside‑counsel requirements. The role sits at the intersection of business operations, ethics, finance and attorney‑client service, requiring strong analytical judgment and drafting ability.

Key responsibilities

• Review and analyse client billing guidelines, engagement terms and outside‑counsel requirements for conflicts with firm policies, ethical obligations and operational capabilities.
• Draft, revise and negotiate responses to client guideline provisions, including proposed revisions, exceptions and alternative language.
• Partner with attorneys, finance, billing, conflicts and risk teams to assess the practical impact of client requirements.
• Advise internal stakeholders on billing restrictions, staffing expectations, matter management, confidentiality, conflicts, privilege, reporting and invoice submission requirements.
• Coordinate with billing and finance teams to ensure compliance with client‑specific billing terms, rate arrangements, invoice formats, write‑off protocols and e‑billing requirements.
• Maintain internal resources on client guideline positions, approved language, escalation procedures and client‑specific exceptions.
• Support the development of a centralized database for client guidelines, executed terms and related documentation.
• Monitor trends in client guideline requirements and help evaluate evolving industry expectations.
• Collaborate with ethics, risk and professional responsibility stakeholders on confidentiality, conflicts, privilege and compliance obligations.
• Provide training and guidance to attorneys and administrative teams on client guideline requirements and internal processes.

Required profile

• 5+ years of experience in a law‑firm, legal‑operations, billing compliance, conflicts, risk management or related legal‑administrative environment.
• J.D. or equivalent legal training preferred; former attorney, senior paralegal, conflicts professional or billing compliance professional acceptable.
• Strong analytical judgment, excellent drafting skills and ability to partner across finance, risk and attorney teams.

Required skills

• Analytical judgment
• Legal drafting
• Understanding of billing compliance, conflicts and risk management

What we offer

• Hybrid work model with one day onsite per week.
• Competitive salary range $140,000‑$150,000 annually.
• Opportunity to work with a highly regarded global law firm on high‑impact client‑guideline projects.