Leasing Consultant - West Miami, FL

About the role

Greystar, a global real estate platform focused on institutional-quality rental housing, is hiring a Leasing Consultant for a property in West Miami, FL. The consultant executes the property's marketing, leasing and renewal strategy to reach occupancy, revenue and resident retention goals, acts as the main point of contact for prospective residents and supports resident satisfaction throughout the lease term. Bilingualism in English and Spanish is strongly preferred.

Key responsibilities

• Greet and qualify prospects, give property tours, process applications, run credit and background checks, prepare leases and move-in packages, and ensure a smooth move-in.
• Stay informed on market and competitor conditions, develop marketing plans and follow concession and special programs to sustain occupancy.
• Run marketing activities and events, including resident referral and employer outreach programs, and use online marketing tools.
• Use the on-site property management software to track availability, traffic and leasing activity, and analyze resident and prospect data.
• Keep show units and the leasing office clean and appealing, and follow up with prospects and new residents within 24 hours.
• Manage lease renewals by preparing renewal letters and packages, contacting renewing residents before move-out and following the AA renewal playbook.
• Respond promptly to resident and owner concerns, handle complaints and attend community and networking events.
• Complete reports and analysis, assist the Lifestyle Coordinator with event setup, and work a flexible schedule that may include evenings, weekends and holidays.

Required profile

• High school diploma or equivalent; associate or bachelor's degree in business, marketing, hospitality or a related field preferred.
• 1-3 years of relevant experience in sales, marketing, internet and customer service, including resolving complaints and completing financial records and reports.
• Valid driver's license to drive a golf cart on property, and all licenses and certifications required by state and local law.
• Ability to lift up to 25 pounds alone and 50 pounds with help, and to work in an office environment with occasional outdoor exposure.
• Flexible schedule, including evenings, weekends and holidays.

Required skills

• Word processing, spreadsheets, property management applications and database programs.
• Internet marketing, advertising and sales tools.
• Mathematical skills for processing sales conversions.