Leasing Consultant - Active Adult Community

About the role

The Leasing / Sales Consultant executes the property's marketing, leasing and renewal strategy to reach occupancy, revenue and resident retention goals. As a key contact for prospective residents, the consultant guides them through the leasing process, supports resident satisfaction during the lease term and manages lease renewals in line with Active Adult best practices. The role sits in the City Office Philadelphia area.

Key responsibilities

• Greet and qualify prospects, give property tours, process applications, run credit and background checks, prepare leases and move-in packages, and ensure a smooth move-in.
• Stay informed on market and competitor conditions, develop short- and long-term marketing plans, and follow concession and special programs policies.
• Run marketing activities and events, including resident referral and employer outreach programs, and use internet marketing tools.
• Use the on-site property management software to track availability, traffic and leasing activity, and analyze resident and prospect data.
• Keep show units and the leasing office ready, reporting maintenance needs to the maintenance team.
• Follow up with prospects and new residents within 24 hours and document all follow-up and leads.
• Prepare lease renewal letters and packages, meet renewing residents before move-out and follow the AA renewal playbook.
• Handle resident and owner questions promptly, respond to complaints and assist the Lifestyle Coordinator with event setup.
• Complete financial, administrative and other reports and perform other duties as assigned.

Required profile

• High school diploma or equivalent; associate or bachelor's degree in business, marketing, hospitality or a related field preferred.
• 1-3 years of relevant experience in sales, marketing, internet and customer service, including resolving complaints and completing financial records and reports.
• Valid driver's license to drive a golf cart on property, and all licenses and certifications required by state and local law.
• Ability to lift up to 25 pounds alone and 50 pounds with help, stand for long periods, and work evenings, weekends and holidays; occasional local travel may be needed.

Required skills

• Proficiency in word processing, spreadsheets, property management applications and database programs.
• Fluency in using the internet for marketing, advertising and sales.
• Mathematical skills for processing sales conversions and reading, writing and communicating effectively.