Community Manager (Senior Housing)

About the role

Greystar is hiring a Community Manager for an Active Adult community in Cherry Hill, NJ. The manager leads daily operations, ensures resident satisfaction, strong financial performance and regulatory compliance, and acts as the main link between ownership, residents and the onsite team. The role requires at least 3 years of Community Manager experience.

Key responsibilities

• Respond promptly to resident concerns and complaints, handle escalated disputes, and enforce community rules and leases, coordinating with legal counsel on evictions and disputes
• Oversee hiring, onboarding, training and performance of the team, and run daily huddles, coaching and annual reviews
• Lead site visits for ownership and investors, recommend asset preservation and revenue growth strategies, and supervise sales to meet revenue and occupancy goals
• Set rent rates, collect rent and fees, make bank deposits, prepare monthly financial reports, oversee accounts payable/receivable and drive NOI through rent growth, ancillary income and expense control
• Oversee budget creation, forecasting and monthly variance reporting, and present financial updates to ownership and asset managers
• Conduct community inspections, maintain safety, cleanliness and curb appeal, run preventive maintenance and keep amenities operational
• Monitor resident satisfaction surveys and online reviews, and build a strong community culture
• Analyze local market trends and implement marketing and leasing strategies, adjusting pricing and marketing as needed
• Direct maintenance and service operations, manage vendor contracts, insurance compliance and risk management, and conduct team safety and OSHA trainings
• Forecast and track capital expenditures, manage procurement and oversee capital projects and unit upgrades
• Represent the community at events and participate in outreach marketing; evening and weekend work may be required

Required profile

• Bachelor's degree preferred in Business Management, Real Estate or a related field
• 4-6 years of relevant experience applying property management, sales, marketing and customer service skills
• Valid driver's license to operate a golf cart on property
• All licenses and certifications required by state and local jurisdictions

Required skills

• Property management software, preferably Entrata, Yardi and/or OneSite
• Proficiency in internet, word processing, spreadsheet and database programs
• Ability to manage multiple priorities in a fast-paced environment