Lead Concierge - The Silva

About the role

The Lead Concierge at The Silva will be the primary point of contact for residents and visitors, ensuring a welcoming and secure environment while coordinating a range of resident services.

Key responsibilities

• Greet prospects and residents, creating a comfortable waiting experience.
• Monitor guest traffic and manage the front‑desk phone system, routing calls to the appropriate team members.
• Assist residents with luggage cart check‑in/out and oversee parking garage access for staff and vendors.
• Monitor the fire alarm panel and security cameras to maintain building safety.
• Manage all package deliveries, record arrival details, and notify residents within 24 hours.
• Maintain a daily log of activities and coordinate resident programs and local market resource information.

Required profile

• Experience in resident services, concierge, or front‑desk roles.
• Strong interpersonal and communication abilities.
• Ability to multitask in a fast‑paced environment.
• Attention to detail and a proactive approach to problem‑solving.

Required skills

• Operation of fire alarm panels.
• Monitoring of security camera systems.

What we offer

• Full‑time permanent position within a leading global real‑estate company.
• Opportunities for professional growth in a dynamic, resident‑focused environment.