Key Lead - Miromar Outlets, Hollister

About the role

The Key Lead ensures every customer receives a quality in-store experience at the Hollister store in Miromar Outlets, Estero. Acting as Floor Supervisor, the Key Lead guides and coaches Brand Reps and Stock Associates so that store operations run smoothly and the team achieves daily sales targets. The position is part of the store leadership team.

Key responsibilities

• Perform opening and closing routines.
• Operate register and point-of-sale systems.
• Fulfill omni-channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and perform inventory control.
• Represent the brand and embody company culture and values.

Required profile

• High school diploma or G.E.D. preferred, or equivalent.
• One year of retail experience preferred; supervisory or management experience is not required.
• Experience leading groups or teams preferred.
• Availability on Saturdays and Sundays and certain holidays, with 12-16 hours per week expected and more during peak times.

Required skills

• Strong customer focus and exceptional interpersonal and communication skills.
• Knowledge of current fashion trends.
• Adaptability, flexibility, attention to detail and a strong work ethic.

What we offer

• Quarterly sales incentive bonus.
• Merchandise discount.
• Training and development opportunities.
• Career advancement and the option to become a Brand Affiliate.