Key Lead - Hollister, Asheville Mall

About the role

The Key Lead at the Hollister store in Asheville Mall acts as Floor Supervisor and is part of the store leadership team. The role ensures every customer receives a quality in-store experience by guiding and coaching Brand Reps and Stock Associates so that store operations run effectively and daily sales goals are met.

Key responsibilities

• Perform opening and closing routines
• Operate register and point-of-sale systems
• Fulfill omni-channel orders
• Demonstrate product knowledge and brand awareness while driving sales
• Build and maintain visual displays
• Analyse reporting to inform decisions
• Protect store assets and perform inventory control
• Represent the brand and embody company culture and values

Required profile

• High school diploma or GED equivalent preferred
• At least 1 year of retail experience preferred
• No supervisory or management experience required
• Availability on Saturdays and Sundays and certain holidays, with flexible weekly schedule of at least 12-16 hours, increasing during peak times

Required skills

• Strong customer focus and interpersonal and communication skills
• Knowledge of current fashion trends
• Adaptability, flexibility and ability to balance multiple tasks
• Detail orientation, initiative, confidence and strong work ethic

What we offer

• Quarterly sales incentive bonus
• Merchandise discount
• Flexible schedule
• Career advancement opportunities and training and development
• Possibility to become a Brand Affiliate