IT Technician II

About the role

PolyPeptide partners with pharmaceutical and biotech companies to support the development and manufacturing of peptide-based therapies. Its Torrance location is hiring a full-time IT Technician II to strengthen the technology, processes and IT services that support business and GMP manufacturing operations. The role goes beyond day-to-day technical support: it involves evaluating business needs, improving IT service delivery, coordinating technology initiatives and troubleshooting complex issues so that systems stay reliable, secure and compliant.

Key responsibilities

• Analyze IT service performance, recurring issues and user needs to find ways to improve efficiency and productivity.
• Evaluate business requirements and recommend technical solutions aligned with operational, security and compliance objectives.
• Coordinate IT initiatives such as system deployments, upgrades, lifecycle management and service improvements.
• Act as a contact between business stakeholders, Global IT teams and external vendors, and turn their needs into practical technical solutions.
• Prioritize work by business impact, operational needs, risk and organizational priorities.
• Develop and maintain IT procedures, standards, documentation and best practices.
• Conduct root cause analysis of recurring issues and implement long-term corrective solutions.
• Assess technology and system risks and recommend strategies for business continuity.
• Take part in technology and vendor evaluations, solution selection and implementation planning.
• Support Microsoft Windows, Office 365, Active Directory, networking, endpoints and other business technologies.
• Support hardware deployment, imaging, remote troubleshooting and technology lifecycle activities.
• Assist with internal and external audits and support IT governance and compliance controls.
• Partner with Quality, Manufacturing, Laboratories, Engineering and other departments to support GMP operations.

Required profile

• Associate's or Bachelor's degree in Information Technology, Computer Science or a related technical field preferred.
• 3+ years of IT experience, preferably in a pharmaceutical, biotechnology, manufacturing or other regulated environment.
• Experience coordinating IT initiatives or implementing technology and process improvements preferred; experience with cross-functional stakeholders, vendors or enterprise IT teams is a plus.
• Experience with validated systems, GxP requirements or IT compliance in the life sciences industry is highly desirable.

Required skills

• Strong knowledge of Microsoft Windows and experience with Microsoft 365 administration.
• Working knowledge of Active Directory and user account administration.
• Understanding of networking fundamentals and endpoint connectivity.
• Experience with help desk or ITSM ticketing systems, hardware imaging, endpoint deployment and remote support tools.
• Familiarity with cybersecurity, business continuity and technology risk principles.
• Strong troubleshooting, root cause analysis, documentation and communication skills.

Salary: $90k - $110k.