IT Systems Analyst – Engineering Support

About the role

Join Applied Materials, a global leader in materials science and engineering solutions, to support IT infrastructure for semiconductor and advanced display equipment. You will work in Billerica, MA, helping customers and internal teams maintain reliable IT services.

Key responsibilities

• Serve as partner with a sub‑group within a function or BU, providing support services to GIS customers for IT infrastructure.
• Adhere to service‑management processes and meet customer service level agreements.
• Analyze, schedule and execute updates to IT infrastructure, including patching, upgrades and regular maintenance.
• Execute complex changes following standard operating procedures and change‑management policies.
• Complete root‑cause analysis of outages or incident trends and recommend preventative actions.
• Handle escalations for incidents and outages affecting the IT infrastructure function.

Required profile

• Demonstrates conceptual and practical expertise in IT systems with basic knowledge of related disciplines.
• Understands best practices and how the IT function integrates with other business areas.
• Acts as a resource for less‑experienced colleagues and may lead small, low‑risk projects.
• Solves complex problems, evaluates multiple information sources and makes sound judgments.
• Communicates difficult or sensitive information and works to build consensus.

Required skills

• SolidWorks PDM Vault Administration
• TeamCenter Support

What we offer

• Salary range $100,000 – $137,500 per year.
• Location: Billerica, MA.
• Supportive work culture with health, wellbeing and professional‑growth programs.