IT Support Technician

About the role

SpaceX is seeking an experienced IT Support Technician to deliver world‑class IT services for its high‑caliber engineering teams. The role supports critical launch, mission, and 24x7 manufacturing operations, handling the full lifecycle of hardware and software for staff.

Key responsibilities

• Provide 1st, 2nd, and 3rd tier support to SpaceX employees, both onsite and remotely.
• Manage on‑site inventory and the complete lifecycle of IT assets, including procurement, configuration, and deployment of computers and mobile devices.
• Troubleshoot hardware and software issues, including desktops, printers, and audio‑visual equipment.
• Configure and support network connectivity, VLANs, and non‑traditional network‑attached devices used in production and testing.
• Develop workflows and solutions in collaboration with IT engineering groups.
• Write clear instructional documentation for non‑technical users.

Required profile

• High school diploma or equivalent.
• At least 1 year of professional experience building, deploying, and troubleshooting computer systems, printers, software, and IP networks in an enterprise environment.
• Experience supporting Microsoft technologies.
• Ability to work independently while handling frequent interruptions.

Required skills

• Microsoft technologies
• macOS and iOS
• Linux
• A+ certification
• Network+ certification
• MCSE certification
• Audio‑visual equipment
• IP networking and VLAN configuration
• Desktop and multifunction printer support