IT Support Specialist (On-site, Port Chester, NY)

About the role

The Shade Store is seeking an IT Support Specialist to provide technical assistance for its office environment and support company-wide IT initiatives. You will resolve hardware, software and network issues while delivering excellent customer service to employees.

Key responsibilities

• Provide Level 1 and Level 2 support for desktops, laptops, mobile devices and peripherals.
• Troubleshoot and resolve hardware, software and network connectivity problems.
• Assist with employee onboarding and offboarding, including account setup and equipment provisioning.
• Support O365 applications such as Outlook, Microsoft Teams and Office desktop apps.
• Support enterprise applications and escalate complex issues to senior IT staff.
• Maintain accurate documentation of support requests and resolutions.
• Collaborate on IT projects and process improvements with the IT Operations Lead.
• Participate in on‑call rotation and provide remote support for other locations.
• Manage inventory, asset tracking, VoIP phone systems and mobile device management for Apple and Android devices.
• Ensure compliance with IT security policies and procedures.

Required profile

• Associate or bachelor’s degree in IT, Computer Science or related field, or equivalent experience.
• 2+ years of experience in IT support or help‑desk roles.
• Strong troubleshooting skills for Windows, macOS and mobile platforms.
• Familiarity with networking basics (LAN/WAN, Wi‑Fi).
• Experience with ticketing systems and ITSM tools.
• Excellent communication and customer service abilities.
• Willingness to participate in on‑call rotation and occasional travel.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft) are a plus.

Required skills

• Windows operating system
• macOS operating system
• iOS and Android mobile platforms
• Microsoft Office 365 (Outlook, Teams, Office apps)
• Hardware and software troubleshooting
• Networking fundamentals (LAN, WAN, Wi‑Fi)
• VoIP phone systems
• Mobile device management (Apple, Android)
• Ticketing and ITSM tools

What we offer

• Significant growth potential
• Health benefits
• 401(k) retirement plan
• Paid time off