This job is no longer available
This job expired on 03/08/2026. It no longer accepts applications.
IT Support Specialist (On-site, Port Chester, NY)
The Shade Store · Port Chester
Job description
About the role
The Shade Store is seeking an IT Support Specialist to provide technical assistance for its office environment and support company-wide IT initiatives. You will resolve hardware, software and network issues while delivering excellent customer service to employees.
Key responsibilities
- Provide Level 1 and Level 2 support for desktops, laptops, mobile devices and peripherals.
- Troubleshoot and resolve hardware, software and network connectivity problems.
- Assist with employee onboarding and offboarding, including account setup and equipment provisioning.
- Support O365 applications such as Outlook, Microsoft Teams and Office desktop apps.
- Support enterprise applications and escalate complex issues to senior IT staff.
- Maintain accurate documentation of support requests and resolutions.
- Collaborate on IT projects and process improvements with the IT Operations Lead.
- Participate in on‑call rotation and provide remote support for other locations.
- Manage inventory, asset tracking, VoIP phone systems and mobile device management for Apple and Android devices.
- Ensure compliance with IT security policies and procedures.
Required profile
- Associate or bachelor’s degree in IT, Computer Science or related field, or equivalent experience.
- 2+ years of experience in IT support or help‑desk roles.
- Strong troubleshooting skills for Windows, macOS and mobile platforms.
- Familiarity with networking basics (LAN/WAN, Wi‑Fi).
- Experience with ticketing systems and ITSM tools.
- Excellent communication and customer service abilities.
- Willingness to participate in on‑call rotation and occasional travel.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft) are a plus.
Required skills
- Windows operating system
- macOS operating system
- iOS and Android mobile platforms
- Microsoft Office 365 (Outlook, Teams, Office apps)
- Hardware and software troubleshooting
- Networking fundamentals (LAN, WAN, Wi‑Fi)
- VoIP phone systems
- Mobile device management (Apple, Android)
- Ticketing and ITSM tools
What we offer
- Significant growth potential
- Health benefits
- 401(k) retirement plan
- Paid time off
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The Shade Store
Port Chester