IT Support Specialist

About the role

Olo is seeking an IT Support Specialist to join its Corporate IT team at the New York headquarters. Reporting to the IT Manager, you will provide day‑to‑day technical assistance to employees, ensuring the reliability, security, and performance of the company’s hardware and software environment.

Key responsibilities

• Respond to and resolve support tickets for hardware, software, and network issues.
• Troubleshoot desktops, laptops, mobile devices, printers, and other peripherals.
• Install, configure, and update software applications.
• Create and manage employee user accounts across internal tools.
• Utilize endpoint‑management and asset‑management tools to track hardware assets.
• Document incidents and resolutions in the ticketing system and escalate complex problems as needed.
• Assist with internal tool consolidation projects and single sign‑on integration.

Required profile

• 1+ years of experience in IT support or a help‑desk environment.
• Strong customer‑oriented attitude with excellent communication skills.
• Ability to work both independently and collaboratively within a team.
• Basic analytical and problem‑solving capabilities.

Required skills

• Windows operating system.
• macOS operating system.
• Microsoft Office suite.
• Google Workspace.
• Fundamental networking concepts (TCP/IP).
• Endpoint‑management tooling.
• Asset‑management tooling.
• Ticketing system usage.
• Single sign‑on concepts.