Ecosystem Operations Manager

About the role

Sierra is seeking an Ecosystem Operations Manager to build and scale the operational foundation of its rapidly growing AI agent ecosystem. You will work cross‑functionally with Product, Engineering, Marketing, GTM, Agent Development, and Partnerships to ensure programs, systems, and community initiatives run smoothly and efficiently.

Key responsibilities

• Scale Sierra University by managing curriculum operations, certification programs, learner journeys, platform administration, and governance.
• Coordinate global builder community programs, creating learning, networking, and success opportunities for customers and partners.
• Drive partner enablement operations, providing training, resources, and support for rapid activation.
• Create and maintain developer‑facing resources such as documentation, tutorials, videos, and technical enablement materials.
• Plan and execute ecosystem events, including certification launches, builder summits, partner workshops, developer days, and community activations.
• Build and improve operational systems, reporting, and processes that enable the Partnerships & Ecosystems team to scale efficiently.
• Measure ecosystem health through certification adoption, partner activation, community engagement, content effectiveness, and customer feedback, using insights for continuous improvement.

Required profile

• 6–8+ years of experience in ecosystem operations, developer relations, community programs, partner enablement, or program management at an enterprise SaaS or developer platform.
• Proven experience operating and scaling customer, partner, or developer programs.
• Fluent in modern AI tools and workflows, with hands‑on experience leveraging AI to improve productivity.
• Excellent written and verbal communication skills, capable of producing both customer‑facing content and executive‑ready communications.
• Highly organized, execution‑oriented, and energized by building scalable programs in fast‑moving environments.
• Willingness to travel as needed to support Sierra University, partner enablement, ecosystem events, builder programs, and community engagement.

Required skills

• AI tools
• LLMs
• developer tools

What we offer

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan (depending on country of employment)
• Parental leave
• Fertility and family‑building benefits through Carrot
• Lunch, snacks, and coffee
• Discretionary benefit stipend
• Free alphorn lessons