IT Support Specialist

About the role

Headlight is seeking an IT Support Specialist to provide first‑line technical assistance to clinicians and staff across its network. The role focuses on supporting the NextGen EHR, Office 365 suite, and standard hardware, ensuring smooth daily operations for a company dedicated to improving mental health outcomes.

Key responsibilities

• Respond to tickets and deliver real‑time support for hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and related peripherals.
• Troubleshoot and resolve technical problems promptly, escalating when necessary.
• Assist with user account management, access control, and IT policy enforcement.
• Conduct technology training sessions for employees to improve system adoption.
• Collaborate with the IT team to maintain and improve IT infrastructure and procedures.

Required profile

• Strong technical acumen with a customer‑service mindset.
• Ability to work independently and as part of a remote‑first team.
• Willingness to travel occasionally to Portland‑area offices.

Required skills

• Experience supporting NextGen EHR.
• Proficiency with Office 365 applications.
• Hardware troubleshooting for desktops, laptops, and printers.
• Basic network troubleshooting and user account management.

What we offer

• Remote‑first work environment with occasional on‑site collaboration.
• Opportunity to impact mental health care delivery.
• Supportive team culture focused on innovation and patient outcomes.