IT Support Representative

About the role

The IT Support Representative provides day‑to‑day technical assistance for the organization’s hardware, software, and network environments. You will be the first point of contact for users, ensuring smooth onboarding, issue resolution, and secure IT operations.

Key responsibilities

• Serve as primary contact for IT support requests, troubleshooting hardware, software, network, and connectivity issues.
• Provide remote and on‑site assistance, escalating complex problems to senior staff or vendors.
• Set up and configure desktops, laptops, printers, mobile devices, and manage user accounts, passwords, and access permissions.
• Install software updates, patches, and security configurations; monitor system performance and document recurring issues.
• Assist with onboarding and off‑boarding processes, including workstation setup and system access.
• Support network connectivity, VPN, email issues, and enforce cybersecurity best practices.
• Maintain IT inventory, track hardware and license assets, and coordinate repairs or warranty claims.

Required profile

• 1–3+ years of experience in IT support or help‑desk roles.
• Associate’s or Bachelor’s degree in Information Technology or related field, or equivalent experience.
• Strong problem‑solving abilities and excellent written and verbal communication skills.
• Customer‑service mindset with attention to detail and ability to prioritize tasks.

Required skills

• Support for Windows and macOS operating systems.
• Proficiency with Microsoft 365 and common business applications.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Experience with hardware setup (desktops, laptops, printers, mobile devices).
• Understanding of endpoint protection, backup, and disaster‑recovery procedures.
• Familiarity with user account management and access permissions.

What we offer

• Competitive salary and comprehensive benefits package.
• Medical, dental, vision coverage, FSA/HSA options.
• 401(k) with employer match up to 4% of salary.
• Life insurance, paid time off, company holidays.
• Short‑ and long‑term disability coverage.
• Discount programs, employee resource services, and fitness membership discounts.