IT Intern - Infrastructure Services

About the role

Adient is looking for an IT Intern to support its Infrastructure Services team in Plymouth, Michigan. The intern helps with documentation, data analysis, process improvement, project coordination and operational support, and gains awareness of endpoint management, SCCM and threat and vulnerability processes. Summer interns work onsite 40 hours per week, from May 3, 2027 through August 12, 2027.

Key responsibilities

• Document infrastructure services processes, knowledge articles, inventories, standards and support procedures across hosting, network, field services, ITSM and conference room technology.
• Gather, analyse and report data using Microsoft Excel, SharePoint Lists, PowerPoint, Teams and OneDrive to improve visibility of service performance, project status and operations.
• Support projects such as server and hosting documentation, network device inventories, site readiness, hardware refresh planning and process improvements.
• Track laptops, desktops, mobile devices, peripherals, site support needs, device lifecycle data and printer information, and follow up with support teams.
• Support endpoint management and SCCM activities, including inventory validation, software deployment tracking, patching coordination, reporting and documentation.
• Support threat and vulnerability management documentation, tracking, reporting and remediation follow-up.
• Organise incident, request, change, problem, knowledge and service catalog information for ITSM, and maintain conference room support documentation and equipment inventories.
• Work with internal customers, infrastructure engineers, network teams, field services technicians, service desk teams, vendors and business stakeholders.

Required profile

• Currently enrolled in an accredited university, working towards a four-year undergraduate or graduate degree in Information Technology or Computer Science.
• Available to work up to 40 hours per week.
• Overall GPA of at least 3.0.
• Interest in infrastructure services, SCCM, ITSM, service desk operations, conference room support and threat and vulnerability awareness.
• Strong analytical, organisational, documentation and communication skills, and ability to turn technical information into clear content.
• Collaborative, detail-oriented, willing to learn infrastructure operations and IT service management processes.

Required skills

• Microsoft Excel, SharePoint, Teams, PowerPoint, Outlook and OneDrive.
• SharePoint Lists, basic reporting or Power Automate is a plus.