IT Desktop Support Specialist – Onsite (Philadelphia, PA)

About the role

We are looking for an IT Desktop Support Specialist to deliver hands‑on technical assistance to end users in a professional office setting. The role focuses on maintaining laptops, desktops, peripherals and network connectivity so employees can work efficiently. This position is based onsite in Philadelphia and requires daily presence in the office.

Key responsibilities

• Provide onsite support for laptops, desktops, monitors, docking stations, printers, phones and other office technology.
• Troubleshoot hardware, software, operating system, application and connectivity issues.
• Support Windows environments and Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint).
• Set up, configure, deploy and replace user equipment, including imaging and workstation preparation.
• Assist with new‑hire onboarding, workstation setup, user account coordination and access requests.
• Maintain Active Directory accounts, perform password resets and update group memberships.
• Respond to help‑desk tickets, document resolutions and escalate when necessary.
• Diagnose network problems such as Wi‑Fi, VPN, LAN and basic TCP/IP issues.
• Support printers, scanners, conference‑room A/V equipment and related peripherals.
• Perform software installations, patches, updates and manage device inventory.

Required profile

• Proven experience in desktop or help‑desk support within a business or enterprise environment.
• Strong working knowledge of Windows operating systems and Microsoft 365 applications.
• Familiarity with Active Directory, user account management and basic network troubleshooting.
• Ability to set up, image and deploy end‑user equipment.
• Excellent communication skills and a customer‑service mindset.
• Willingness to work onsite daily in the Philadelphia area.

Required skills

• Windows OS
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Active Directory
• Ticketing systems (ServiceNow, Jira, Zendesk, Freshservice)
• Endpoint management tools (Intune, SCCM, Autopilot)
• VPN and MFA solutions
• Wi‑Fi, LAN, TCP/IP networking
• Imaging and device deployment
• Printer, scanner and A/V equipment support

What we offer

• Base salary up to $60,000 per year.
• Full‑time onsite position with regular office equipment and resources.
• Opportunities to work with a variety of Microsoft and networking technologies.