Integrated Operations (IO) Bridge Analyst - Day Shift

About the role

CACI is hiring an Integrated Operations (IO) Bridge Analyst for a day shift in Springfield. The IO Bridge provides on-site technical expertise to detect, monitor and manage enterprise services, including situational awareness, incident coordination, maintenance coordination, technical support, report creation, network lockdown support and incident/problem management, with some quality assurance and training duties. Work is in Panama on 12-hour shifts (0600-1800) on a 2-on, 2-off schedule.

Key responsibilities

• Maintain the Operations Bridge, working with the Integrated Service Center, the Network Operations Center, external agencies and customers
• Provide situational awareness support: update reports, share documentation and master station logs, monitor chat rooms and communicate ongoing impacts
• Use Enterprise Management tools to correlate service impacts, availability, SLA conformance and other trends
• Proactively monitor high-priority incident tickets affecting VIPs and mission-critical services
• Correlate the impact of world, national or local events on network systems and prepare daily availability briefings, charts and reports for government leadership
• Coordinate network event and incident management, planned and corrective maintenance with carriers and customers, and fill in for shift supervisors and after-hours support
• Support the After Action Report process, generate situational awareness notifications, and integrate ITIL best practices into documentation
• Triage and resolve basic incidents and requests, escalate out-of-scope issues, document resolutions and update knowledge bases

Required profile

• Active TS/SCI clearance with polygraph; current Security+ or DoD 8140 IAT certification, or ITIL 4 certification obtained within 90 days
• At least 5 years maintaining IT infrastructure and services in the ecosystem, or equivalent
• Experience collaborating and directing resources supporting mission-critical operations
• Excellent written and verbal communication and customer service skills
• Ability to draft and present briefings and executive-level reports, and to summarize technical material for executives
• Availability for on-call support during COOP or crisis situations

Required skills

• Working knowledge of network operations and IT services
• Understanding of commercial network services, Wavelength, SONET and Carrier Ethernet
• ITIL 4 (within 90 days)

What we offer

• Proposed pay range of $70,800 - $148,600, depending on location, experience and skills
• Healthcare, wellness, financial, retirement, family support, continuing education and time off benefits
• Flexible time off benefit and learning resources