Innovation and Experience Manager - Core Business Services

About the role

EY Wavespace, within Core Business Services, is hiring an Innovation and Experience Manager (multiple positions) in Los Angeles. The role designs large-scale workshop experiences rooted in design thinking and systems thinking, helping clients turn their most challenging business transformation opportunities into improved alignment, collaboration and performance.

Key responsibilities

• Design and deliver strategic, design-thinking-based workshops that help clients increase alignment and collaboration.
• Help organizations identify and address critical issues such as strategic direction, digital disruption and responses to technological, political or societal change.
• Work with global clients to understand and address their largest and most complex performance opportunities.
• Manage and motivate teams of professionals, including planning and assigning work, recommending hiring and firing, and reviewing the work of junior employees.

Required profile

• Bachelor's degree in Business, Economics, Design, Human Resources Management, Psychology, Cognitive Science, Communications, Organizational Studies or a related field, with 5 years of post-baccalaureate experience; alternatively a Master's degree with 4 years of experience.
• 4 years of advisory and consulting experience in at least two of: Organizational Change Management, Organizational Design, Design thinking, Operating and delivery modelling, Customer Experience mapping, Digital design, Digital transformation, Large-scale transformation.
• 4 years of experience delivering design-thinking workshops and translating complex issues into clear problem statements.
• 3 years of experience designing and facilitating innovation workshops and sessions.
• 4 years of experience planning and managing complex, multi-location projects and supervising advisory consultants.
• Travel up to 90% to serve client needs; the employer accepts any suitable combination of education, training or experience.

What we offer

• Base salary of $240,710 per year, with medical and dental coverage, pension and 401(k) plans, and paid time off.
• Hybrid model: most client-facing roles work together in person 40-60% of the time over an engagement or year.
• Flexible vacation policy and time off for EY holidays, winter/summer breaks and personal/family care.